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Frequently Asked Questions

Are your services covered by my benefits plan?

As a registered social worker in BC, my counselling services are often covered by insurance and extended benefits plans, including those from Sun Life, Pacific Blue Cross, Medavie Blue Cross, and other recognized providers. Coverage can extend to immediate family members, encompassing children, couples, and families.

The extent of coverage varies, so individuals should directly contact their insurance provider for specific details. Those with access to employee and family assistance programs (EFAP) should consult their provider or employer.

 

Indigenous peoples and their families can also access coverage for my services. Further details are provided below.

Are your services covered for Indigenous people in BC and nationwide?

Coverage varies based on First Nations, Métis or Inuit status. Qualification for benefits programs is required, and I assist in this process. Indigenous people can access counselling at no cost once qualified.

First Nations people in BC, including non-First Nations family members, are fully covered by First Nations Health Authority (FNHA) mental health benefits. See here for more information.

Métis citizens of Métis Nation BC (MNBC) may qualify for the Counselling Connections program, offering 10 free sessions annually. See here for more information.

Inuit and non-BC resident First Nations accessing services in BC are fully covered through Health Canada’s Non-Insured Health Benefits (NIHB) program. See here for more information.

How much does counselling cost?

This depends on your benefits coverage. Updated fees are detailed on the My Services page. I do not offer sliding scale services. For alternative and reduced-cost counselling options, please refer to the Resources page.

How do you collect payment for your services?

Depending on your benefits coverage, I may provide direct billing for reduced fees or to eliminate out-of-pocket expenses altogether.

If direct billing isn’t available, payment is collected via a valid credit card, and electronic or paper receipts are provided for insurance reimbursement and for tax purposes. As my services are considered medical, they are tax-deductible.

A valid credit card is required, and missed or cancelled appointments with less than 24 hours’ notice incur charges as per my cancellation policy, outlined below.

Payments are not accepted in cash or e-transfer, and future sessions require full payment if credit card transactions fail.

What is your cancellation policy?

I appreciate your commitment to our counselling sessions. To ensure the availability of appointments for everyone, a 75% fee applies to missed appointments, and a 50% fee for late cancellations within 24 hours. Modified or cancelled appointments with over 24 hours’ notice incur no charge.

Services will be discontinued after two consecutive missed appointments. My full policy is available for review and consent during the intake process. I am here to address any questions or concerns you may have.

How do I schedule a counselling session with you?

For convenient scheduling, I recommend using my Jane app online booking page, which always reflects my current availability. Clients can easily review and reserve sessions through this user-friendly platform. Clicking the “book a session” buttons will direct you to my online booking site.

Returning clients have the option of scheduling their next session at the end of our appointment.

For alternative times, please contact me by email or submit a special service request. I will do my best to accommodate your needs.

How do you protect my privacy?

I value your trust. Confidentiality is essential in our counselling relationship and I am committed to safeguarding your privacy.

All information shared within the counselling context is strictly confidential, unless mandated by law or in cases of imminent harm to self and others. Electronic data is securely stored, adhering to national and international regulations. See here for more information.

Full privacy and confidentiality policies can be reviewed and consented to before our sessions. I comply with ethical and legal standards, handling personal information and sensitive content with utmost care. I am available for any questions or concerns throughout the counselling process.

Are there any risks to counselling?

Counselling is generally safe, though it may evoke emotional discomfort as we explore personal challenges together. Rarely, individuals may experience temporary increased distress—things may get worse before they get better. We will collaboratively plan for any risks to ensure your well-being. I do regular check-ins to ensure your comfort and safety. Open communication is encouraged to address any concerns.

I offer options and empower individuals to manage their comfort levels, providing a sense of control in sessions. Counselling supports personal growth and resilience, adapting to your pace and meeting you where you are in your healing journey.

How long and how often should I expect to participate in counselling?

The duration and frequency of counselling is unique to each person, and shaped by the nature and complexity of your concerns. Many people find relief after 1-3 sessions, while a more extended therapeutic process may involve 5-8+ sessions. Your progress and goals steer the timeline, ensuring personalized support at your pace.

Initial sessions are often more frequent to address immediate concerns and build momentum for change. Our availability can impact scheduling and flexibility. Time between our sessions can be adjusted as we go; this allows time for implementing changes, practicing new skills, reflection, and processing information.

How do I know what style of counselling is best for me?

Whether you’re seeking a supportive listener or a more structured approach to counselling, it’s entirely okay!

We will explore your reasons and expectations for counselling, deciding on a way forward together. I provide information on various therapy styles, offering options or recommendations as needed. Your feedback directs each session, ensuring personalized and meaningful support for your unique journey.

How do I know whether you would be a good fit as my counsellor?

Choosing a counsellor is personal, and I understand that I may not suit everyone. Be sure to explore my website—especially the My Approach and About Me pages—to see if they resonate with you. Reviewing my policies can also ensure that you are comfortable moving forward with a session.

Building an open and trusting counsellor-client relationship takes time, so I recommend patience and an open mind. If you remain unsure or dissatisfied for any reason, we can work towards solutions. I am happy to suggest alternative counselling options if needed.

Trust your instincts; finding the right counsellor is essential for a meaningful therapeutic journey.

Can I include a family member or supportive person in my counselling sessions?

Yes, absolutely.

Involving a supportive friend or family member in our sessions can reduce anxiety, increase support, and promote lasting outcomes. Research shows that family involvement in mental health improves client-reported quality of life. I recognize the connection between mental health and family and social dynamics. Involving a trusted person in our sessions is something to consider. It may not only benefit you, but also benefit your family, caregivers or friends.

 

I require your written or verbal permission for another person to join us before or at the start of our session.

Still have questions?

I am available to address additional questions or concerns that you may have about my services. Please contact me by email and I will be in touch as soon as possible.

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